Return Policy

You have a maximum of 14 days from the date you’ve received ALL your purchased items in the same order to submit the return request.

Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

How can I make a return?

Step 1: Submit return request
Log into your RosCelesty account, select the relevant order, tick the items you decide to return, then submit a return request. Once the return request is submitted, our team will respond within 24 hours.

Step 2: Pack and mail back your items
We’ll send you the instructions on how and where to send your items if your return is accepted

Step 3: Refund
We will process your refund within 5 business days after receiving your return, and refunds can only be issued to the original payment method. You will receive an email to confirm once the refund has been completed. Don’t forget to keep the return receipt from the courier until your refund has been processed.If you’re unable to submit the request, please reach out to us at support@roscelesty.com, with the order number, item names and return reasons. If there are quality issues, please provide photos of the defective parts of the items.

Important note:

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return.

The original shipping fee (if any) is non-refundable.

Do not send returns to the sender’s address on your package — this is not our return address.

Returns will not be accepted without submitting the request first.

Ensure you are not accidentally returning non-Commense items — we will not be responsible for sending them back.