Shipping Policy
We’re excited about getting your order to you! We ship to most countries worldwide and provide free standard shipping on orders of $199+ (After All Discounts Applied).
Order Status:
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.
NOTE:
If you fail to see delivery info when you click on your order-tracking link, don’t worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper’s first scan at one of their destination points.
Normally, after the order has been paid, the warehouse needs 1-3 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time.
Kindly note that processing and shipping time may be impacted at year end due to high volume and extreme weather conditions.
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| Cost / Shipping Time (Business Days) | Cost / Shipping Time (Business Days) | |
| United States | $15.99 / 8-15 | $25.99 / 4-10 |
| Canada | $16.99 / 8-16 | / |
| United Kingdom | $12.99 / 8-15 | $20.99 / 6-10 |
| Europe (Partial)* | $13.99 / 8-15 | $21.99 / 4-10 |
* For European customers, express shipping is only available in the following countries: Germany, France, Italy, Spain.
Estimated Arrival Time To You = Order Processing Time + Shipping Time
Exceptions:
Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses in Europe and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can’t ensure safe delivery to those addresses and there’s nothing worse than a lost package.
Customs Duties:
Your final checkout total includes everything—no additional fees will be charged later. There are no fees at delivery, and you will never be asked to pay tariffs or extra charges before or after your package arrives.
Order Address Error:
Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.